Politica de rambursare

We have a 30-day Money-Back Guarantee, which means you have 30 days after receiving your item to request a refund, if you are not satisfied with the results.

To be eligible for a refund, you simply need the receipt or proof of purchase. 

To start a return or refund, you can contact us at info@rebosepro.com. Please note that returns will need to be sent to the following address:

If your shipping address is United States or Canada:

[Shiprelay Inc. - 1890 H E Brooks Rd, Memphis, TN 38116, United States] 

If your shipping address is specifically in Europe, starting June 19, 2026, under EU Directive 2023/2673's exception category, all our products are sealed goods that are not suitable for return due to health protection or hygiene reasons and that have been unsealed after delivery cannot be returned; hence will be refunded without a fullfilled return action.

You have also right to request cancellations for items before they are fulfilled. You will be able to view and process these requests by simply sending a message on the chat or email.

When your refund is accepted, we’ll send you a confirmation refund/receipt, as well as instructions where needed

You can always contact us for any return question at info@rebosepro.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received a refund request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your refund, please contact us at info@rebosepro.com.